logging in to apps

I have xfinity cable but not xfinity internet (I have internet from another company). I am trying to login to streaming apps via my TV, but I get a notice that this requires xfinity internet. I would hope that xfinity does not restrict getting into streaming apps only if someone has xfinity internet because that would be wrong. Please tell me how I can access the streaming apps without requiring me to get xfinity internet?

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XfinityBrianH

Official Employee

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937 Messages

3 months ago

user_6vml8k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_6vml8k

3 Messages

I do not have a chat icon when I log in. But beyond that, my frustration came from doing a direct message with Xfinity Support. What is another way I can get solution on this?

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3 months ago

0

XfinityJohnG

Official Employee

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1.2K Messages

I would be happy to answer any questions that I can from here @user_6vmI8k. May I ask what apps you are attempting to run on your cable box? The chat icon would be in the upper right to the left of the bell on your home page.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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U

user_6vml8k

3 Messages

Apple+, Disney Plus, Netflix, etc. When I click on them it says to use the apps it requires xfinity internet.

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3 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

Are you attempting to access these via the X1 cable box app options, or a smart TV or streaming device menu(Roku, Firestick, etc.)?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

0

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user_6vml8k

logging in to apps

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