Looks like xfinity deleted wrong tv box. Agent can’t get it to activate. Message says something is not quiet right XRE 00250.

I need to see if I can get x1 box back working after it was accidentally removed by xfinity on phone call

error something is not quite right xre00250

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XfinityBrianH

Official Employee

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947 Messages

6 months ago

i4uga Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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i4uga

New Poster

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7 Messages

6 months ago

Xfinity ended up just sending out new box.

1

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XfinityJanelle

Official Employee

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1.3K Messages

Great to hear that you received assistance with the cable box. Please let us know if you need anything further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 months ago

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X1

i4uga

Looks like xfinity deleted wrong tv box. Agent can’t get it to activate. Message says something is not quiet right XRE 00250.

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