Main menu no longer has the guide option.

Same with me. started last night. I tried system refresh but it didn't fix the problem 

@XfinityBillie​ Please let me know how to delete that darn 'sports"....I never watch, hate the word sports and just want guide.  Mostly Apps should be first in any event since that's what I use the most.  

@XfinityBillie​ my remote does not have guide just home button this issue is very frustrating cause I feel I can no longer access my channels on my bedroom tv

Not this one only a home button and several other buttons no guide I have the smaller box in bedroom. My main box has the guide option. I now have to use voice command to open guide.

Hello user_r4gybw! Thanks for bringing this important matter to our attention on our XFINITY Community Forum. You can update your remote guide settings through https://www.xfinity.com/support/articles/x1-default-guide-view. Please let us know if you have any additional questions. 

Even updating my default will not show guide this is an update issue on your side

@XfinityNatalie​ sorry but this doesn't fix the issue.  

Xfinity made a change so that when we click the xfinity button on the remote, we're stuck with the following:  Sports, Saved, On Demand, Search, Apps. 

For those of us with no interest in sports, it seems like a waste of a change.  Going in and changing the guide view lets us choose only what we see when we actually hit the guide button. I don't want to see sports as a choice.  Xfinity has no idea of who it's customer base is if we are all force to have this menu option.  

Hello @user_n9qvqg. Thank you for reaching out on our Community Forum. I know how frustrating it is when your equipment is not working properly. If your guide button is not working on the remote you may need your remote replaced.

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

@user_n9qvqg​ having a fully functioning remote is important. I would urge you to have one sent out to you

Sorry @oliveparty it was an intentional change, you would still have quick access to the guide by using the guide button on your remote. 

Using the Guide button on the remote rather than the Xfinity button does not resolve the issue for those of us who want to record programs.  Pressing the Guide button directs the TV to the channels, but then when you press the Record button, one can record only the program as scheduled without the previously available options (to extend the recording, etc.).  PLEASE PLEASE PLEASE revert to include the Guide option on the main Xfinity menu.

@noW2x​ 

that's not true, you highlight the show in the grid, then press the info button, then record, then the options show up

Why would you intentionally put Sports on their when half of your subscribers are women who don't watch sports.  You would be better off having "Movies" or "Netflix" --anything but Sports!

@user_f57z16​ I so agree with all you said -- must be men making these decisions.  Probably men who are wearing jerseys of their favorite team.  Stupid decision by Comcast.  And insult to those of us who hate sports or don't watch them.  

@Bouldergal​ making the global assumption that women don't watch sports is sexist

Thank you for your feedback about this experience, user_1j942q. We always want things to be simple and easy for you and apologize it took time to find out what had happened. I understand that can be frustrating to go through. @westwayneguy88888 is correct that you can still use the Guide button on the Xfinity remote to view all the Live TV channel guide. 

@XfinityRay​ I want to delete that [Edited: "Language"] Sports thing on my menu.  Hate sports and want guide back.  Spent an hour trying preferences to eliminate it.Help.

Ok, so it was intentional. Again, it makes absolutely no sense. As we said EVERYONE uses the guide, but not everyone watches sports. Why would they make that part of the main Xfinity menu?

This was a very bad move on Comcast

your 1st option is to use the guide button on the remote

@westwayneguy88888​ Thanks for your response, but just to clarify—I was specifically referring to the first option that appears within the guide menu itself, not the first overall option or how to access the guide. I totally understand how to use the guide button; my point was more about how the content is prioritized once you’re in there. I really wish there were an option to customize that layout, especially considering the subscription cost.

I agree that customizable would be the ultimate solution..... great idea

@BIslander​  my Xi6 has sports instead of guide

This is a stupid change.  Revert.  I have used the Xfinity button to choose from guide or other things for over twenty years.  Why?! Stop the nonsense changes. 

@nelliebub​ use the guide button on the remote

I find that to be the quickest way to get to the guide.

They have been a customer for twenty years they know about the guide button on the remote. A lot of people get to the guide the same way. 

Just wanted to save you from contributing to anyone else with that answer ;)

@westwayneguy88888​ , you’re not helping in this thread. Let me save YOU some keyboard strokes: stop repeating yourself. We’ve all read the same comment you’ve posted. No need to reply any longer with the same info. 

@ingrams4​ thank you for reaching out - many people are not aware of being able to access the channel guide without needing to enter the Xfinity menu.

Not everyone reads every comment on here. I was simply replying back to people because they would get a notification of the response.

It is in no way my intention to "spam the board, or spam this thread", just trying to answer questions people have.

I appreciate the feedback and hope you have found a suitable workaround for your situation, whatever that may be.

what is a savant app?

there is no way to directly access the guide from that app?

@user_hlnbsf  Thanks for adding to the post. If you have an X1 box, the best way to control it is with the Xfinity Voice Remote. Check out the details here https://www.xfinity.com/support/articles/get-to-know-voice-remote. You can choose to set up your entertainment how you want, but the Voice Remote works the best. Customers can also choose to not use an X1 box and use the Xfinity Stream app, for all the content in and out of the home.