Visitor
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1 Message
Master Bulk Account Issue
Ive been trying for two days to get a cable box, activated.
The box is one of 97 on my master bulk account.
I am sick and tired of being passed around by every so called 'Support' agent.
If I don't get it activated soon, its going back to Comcast, and I'm witholding my $5,000 a month subscription until it's sorted out.
It appears not even Bulk Services have the authorization to activated a box that was recently exchanged.
XfinityRaul
Official Employee
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2.8K Messages
21 hours ago
@user_p2jg1y Thank you for making us aware you're having a difficult time activating this cable box. I would be more than happy to review your account to see what we can do to get this activated. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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