Masterclass App

Before purchasing a subscription to Masterclass, checked on my TV box to make sure the app was available. According to Xfinity the app is available, but not on my box. I reached out to support, and they said they'd need to send me an updated box. Meanwhile, I spent over $120 on the subscription, received the box today, and the app is not there. Can someone please tell me if you actually have the Masterclass app or not? Using chat is useless, the phone number just sends me in circles. Can I speak to a human?

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U

user_nt3m49

Visitor

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6 Messages

8 days ago

Can someone please give the a REAL customer service number?

0

U

user_nt3m49

Visitor

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6 Messages

8 days ago

Never mind. Customer service lied to me. I'm returning my streaming box and looking for another internet service. I can't believe Xfinity hasn't been hit with a class action law suit.

7

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XfinityJeniece

Official Employee

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4.1K Messages

Hey there, @user_nt3m49, thanks for reaching out through Xfinity Forums regarding your services. We would be happy to help with any subscription questions. We definitely do not want to lose you as a customer. Some of our TV boxes support the MasterClass app, and some of the boxes do not. Do you know what the model of your current box is?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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user_nt3m49

Visitor

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6 Messages

I think this is the new one they sent: TX061AEI

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5 days ago

0

XfinityShawn

Official Employee

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2.5K Messages

user_nt3m49 Is that the box that can't access the app as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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5 days ago

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user_nt3m49

Visitor

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6 Messages

Neither the old or the new has the app.

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5 days ago

0

XfinityShawn

Official Employee

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2.5K Messages

user_nt3m49 It may need a technician to come out to confirm as that model you provided is our Xi6 box. Xi5, and Xi3 are not supported.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

5 days ago

0

X1

user_nt3m49

Masterclass App

user_nt3m49

user_nt3m49

XfinityJeniece

user_nt3m49

XfinityShawn

user_nt3m49

XfinityShawn

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