Visitor
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1 Message
Missing channels
I recently switched my home phone line to a cell phone, keeping the same number. After executing this at my local store, I have now lost most of my cable tv channels. I have called support twice with no resolution and attempted live chat several times again with no resolution.
At this point I’m ready to just cancel all services, transfer my phone number and subscribe to a satellite dish alternative.
XfinitySeth
Official Employee
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1K Messages
18 days ago
Hey there user_eq4u3j 👋 I appreciate you stopping by our community for help and excited to know you've also joined the Xfinity Mobile family! It's definitely pretty odd that your channels had disappeared after making the change as your TV services should have remained untouched, but the last thing I want is for you to be without your channels. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to do whatever we need to get your channels live again 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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