Missing dvr recordings

Xfinity rep switch my account to Now and I have ultimate account. They were there and then gone. Can they be recovered from the cloud?

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XfinityGabriel

Official Employee

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2.2K Messages

2 months ago

user_8fzfn9, Hi there! Thanks for reaching out. Great question. When you say you switched to NOW did you switch to NOWTV service? Are you wanting to gain recordings from when you had our Ultimate TV video service? Do you still subscribe to Ultimate TV video service?

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user_8fzfn9

2 Messages

Yes I do have Ultimate video. Rep made a mistake. Xfinity corrected it two days later it was there then it was gone.

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1 month ago

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XfinityLinda

Official Employee

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1.7K Messages

@user_8fzfn9 We'll have to take a closer look at the account to see if we're able to recover. Please send us a Direct Message with your full name and complete address. We look forward to your message.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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1 month ago

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user_8fzfn9

Missing dvr recordings

XfinityGabriel

user_8fzfn9

XfinityLinda

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