3 Messages

Sunday, September 14th, 2025

Multiview

when will I be able to select the networks I want to watch in multiview? Most of the time there are games I’m not interested in on multiview…. I want to be able to pick what I want to watch in multiview. 

Oldest First
Selected Oldest First

Official Employee

 • 

2.2K Messages

25 days ago

Hey @user_g4x1ek , Thank you for visiting our official Xfinity Forums Community support page. We appreciate your interest and feedback in our Multiview offerings. Multiview currently allows up to 4 feeds to be displayed for select events with eligible X1 video equipment.

 

Currently, Multiview is only available for sports ranging from MLB, MLS, NBA, NFL, and more. We would be more than happy to forward your feedback that you wish to be able to customize the Multiview features to other channels as well that you would like to see in the future. 

3 Messages

I would appreciate it if you can forward my message.  Thanks.

Official Employee

 • 

2.7K Messages

We sure can! Thanks for your feedback, user_g4x1ek

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

@XfinityDemitrius​  trying to watch both Monday night football games in multview air is not available even though I can watch both games separately. 9-29-2025

Official Employee

 • 

2.6K Messages

 

user_69d032 Are you getting an error when attempting to use the multi-view?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

23 days ago

I agree, it would be nice to be able to select the specific games you want to watch in Multiview. Also, if you only want to watch 2 or 3 games vs. 4 default as well.

Official Employee

 • 

948 Messages

@user_53ldxb With Multiview being new for us, we appreciate any feedback to make improvements to it. We will certainly forward this on for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

21 days ago

When I attempted to confirm an order for a Multiview compatible box it tells me, Whoops that didn’t work. 

Visitor

 • 

3 Messages

How to direct message

Official Employee

 • 

174 Messages

Sorry our ordering system isn't cooperating with you, user_o0znra. If you'd like, we can take a look to see if we can get that equipment ordered for you. Please send us a direct message, with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

4 Messages

The rollout of multiview is nice. Would like to see the ability to select whatever we want for each box in the future. And also the ability to create it at any time, not just on certain days.

Visitor

 • 

2 Messages

20 days ago

Definitely need to be able to choose what channels to watch on multi view.  I also had issues ordering a new X1 box 

Visitor

 • 

2 Messages

20 days ago

Need to add the ability to choose what games I want to watch.  I also had issues getting a new box.  Luckily my 2nd box in my bedroom was able to use the multi view 

Official Employee

 • 

2.1K Messages

 

user_zmfabu, Thank you for reaching out to Xfinity support. Are you still having issues with Multi View? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

19 days ago

Agreed…should be able to select the games you want to watch. And not necessarily the same sport. Should be able to watch baseball and football at the same time.

Visitor

 • 

1 Message

13 days ago

Just got our multiview set up and ready for college football. Disappointed that we can’t pick the channels. I wanted 4 football games, but only getting 2. Could care less about golf and soccer on the other 2 tiles! 

Official Employee

 • 

1.7K Messages

Hi there, @user_i4dv0b! With Multiview, pre-selected live sporting events are displayed. I'm sorry if that was not made clear. You can read more about this feature here : https://www.xfinity.com/hub/tv-video/multiview. What I wanted to highlight was this :


Multiview Features 

Multiview will display select channels that are showing the sports and events that are available to watch in Multiview. Availability of various games and events in Multiview may vary by market and scheduling.  


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

Very misleading! This statement leads on to believe that there are limited channels available for inclusion in multiview due to market and scheduling. It does not indicate that the multiview display is a fixed multiscreen display of channels selected by xfinity NOR does it indicate that the customer cannot choose, rearrange or even eliminate undesired multiview feeds (like I only want to watch 2 not 4 games)

Official Employee

 • 

1.7K Messages

@user_d3a814, thanks for that great feedback! I will pass it along.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

13 days ago

I came here to echo most of what what’s already been said. But I wanted to make it noted again. We purposely updated to a new box so we could watch multiple games that happen to be on at the same time. We were very disappointed to just get it set up only to find: 1)we are unable to actually select the games we want to watch. That sort of defeats our original purpose as I’m sure some of the games we want to watch won’t be the selected ones and 2)there’s no option to watch anything other than 4 games at once. I really hope Xfinity gives its customers the ability to choose their own games soon! 

Official Employee

 • 

567 Messages

@user_z1rlij, We appreciate your feedback and will make sure it’s shared with the appropriate team for consideration and improvement.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

12 days ago

Good morning,

I went to the Xfinity store and told the person there I needed a new box to watch the Multiview.  I came home with a new box and now I keep getting an error saying there's an issue downloading the Multiview app. {lease help

Official Employee

 • 

1.7K Messages

@user_2x5jd4​ thank you for taking time to reach out over Xfinity Forums. That's unfortunate to hear that you're unable to get the Multiview App to launch, and wanted to check to see if you're still experiencing issues access that features. Please follow up at your convenience, I look forward to hearing back from you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

57 Messages

9 days ago

When I attempted to confirm an order for a Multiview compatible box it tells me, Whoops that didn’t work

Visitor

 • 

1 Message

9 days ago

I am a long time xfinity customer. Was excited for multi view. The commercial does not show limitations. I ordered the new box. Found it only uses additional pay services. Make use ESPN and TV networks. I sent the box back kept my DVR. Big rip off. 

Visitor

 • 

1 Message

I couldn't agree more.  What a silly rip off.  Pay Vince Vaughn to do a fake commercial for a lousy service?  Really?  

forum icon

New to the Community?

Start Here