Must unplug every day and wait for start

@XfinitySeth​ I thought I had answered this and chances are it didn't post.  But basically, we can watch TV for a few days and then, we will see the box is off.  Don't have any idea why it is off, but we have to unplug the box, then plug it back in after a minute, then push the reset button, then wait and hope the box will finally come back to life.  Sometimes we need to do it more than once and then we are good ...for another few days or, during a bad time, every day.  I don't really have much more than that.  

I can say when the box is off, we can still watch streaming tv on our smart tv BUT if we do that while waiting for the box to come back on, it seems to affect the time it takes to come back to life.

Hello @user_m6cohe, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message