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user_2eo8hl
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Visitor

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3 Messages

Wednesday, March 4th, 2026 10:01 PM

My EVO1-5-U/U never stops buzzing

Hello,

The input/output device EVO1-5-U/U will not stop buzzing. It’s so loud I can hear it in multiple rooms. From what I gathered from reading other posts, it’s most likely old and needs to be replaced. How do I go about doing that?

Thank you!

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Updated 

1 day ago

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XfinitySean

Official Employee

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520 Messages

7 days ago

Thanks for taking the time to reach out through our community forums, user_2eo8hl! As someone who is easily bothered by electrical noise and buzzing sounds, I'm sorry to hear your equipment is getting noisy.  It definitely sounds like it might be in need of replacement. I see that you've already sent us a direct message. For future reference, please note that please keep in mind that sending unsolicited direct messages is a violation of Forum Guidelines. That said, I'll meet you in private messaging to keep your information secure. See you there!

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user_2eo8hl

Visitor

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3 Messages

@XfinitySean​ Hi there! I did respond to you in the private message but now the private message disappeared from my conversations. Do I need to send another private message or can you please reply to me again?

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1 day ago

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XfinityAlyssaA

Official Employee

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2.4K Messages

Yes, please send us a new Direct Message @user_2eo8hl. 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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1 day ago

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