Visitor
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4 Messages
My internet is finally working ok but my TV picture quality is horrendous.
Can you please send someone to check the quality of TV service in town center in the Woodlands, Texas. My internet is working ok but the TV picture is pixelated and appears to be a signal problem and not a problem with my TV since I can stream fine. I scheduled a technician but he is not coming out until next Saturday. can you please verify that there are not TV network transmission. I am really tired of paying more each month and getting consistently poorer service.
XfinityJanelle
Official Employee
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2.2K Messages
3 hours ago
Hey @user_j5477j , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Tv service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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