Problem Solver
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898 Messages
My List Add Button Missing
I use My List to manage all my shows on X1. Recently, the + icon to add shows to My List is not available on programs when on the X1 box.
The only way I have been able to add stuff is in the Xfinity Stream app. Any idea why the cable boxes are suddenly not displaying the My List add or remove button?
Thank you.
XfinityJeniece
Official Employee
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2.7K Messages
1 day ago
Hey there, Tek, thanks for reaching out through Xfinity Forums regarding the list add button. Do you know when you noticed the button was missing? Have you tried restarting the box at all since it has been missing to push through any updates that might resolve the issue?
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Tek
Problem Solver
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898 Messages
1 day ago
I am trying a restart now. Here is a screenshot showing the button is missing prior to restart.
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Tek
Problem Solver
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898 Messages
1 day ago
Reboot doesn't add it back. It's only missing on certain shows. It's random as to what shows it is missing it showing on X1..
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XfinityJeniece
Official Employee
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2.7K Messages
1 day ago
Thanks for confirming Tek and trying that reboot to see if there have been any updates! I did a deeper look into this issue, and I am showing there is a known issue reported for this concern. Our engineers are working to get this issue resolved for you as soon as possible. I apologize for the inconvenience and appreciate your continued patience while we work to get this resolved.
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