crushred's profile

Visitor

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2 Messages

Tuesday, October 7th, 2025

My netflix account has been hacked

I went to use my netflix account on my comcast system and it is all in arabic. It wont allow me to logout.

When i go to netflix online it says my email is no longer in their system.

How do i log this off and get my netflix back.

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Contributor

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55 Messages

3 days ago

If your Netflix account was compromised, their customer support would be the one to handle this I am afraid.

You can contact them direct here: https://help.netflix.com/en/node/111934 

They also help explain how to keep your account secure. 

Also worth reading tips to keep your Xfinity account secure: https://www.xfinity.com/support/articles/account-protection

Official Employee

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1.7K Messages

1 day ago

crushred Hello, are you still having issues with your Netflix account?

Visitor

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2 Messages

Yes, i opened a new account on netflix but can view it on my comcast system.

Here is what i saw. I went to netflix on my tv. It immediately opened up with four unknown acounts and what appered to be arabic or southeast asian language.

I waz unable to log out of this account because the screen had no log out option.

I went directly to netflix and the same weird 4 profile and language were displayed along with being told an account with my comcast email didnt exist.

I saw a clerk at comcast in nashua who told me the issue was at netflix and he couldnt fix it. Just as an extrs detail i have an older package where comcast provides my netflix account.

I created a new account with my email with the thought that i would connect it to my comcast account. When i went to netflix it was still connected to the hacked acvount but on netflix it was my new account. I know i hadnt joined them but netflix was no longer shoeing me the hacked account.

I proceeded to clear all my locally stored streaming account logiins of which all the other accounts were cleared except netflix which still went directly to the hacked account like the bad login info cane frpm comcast.

So bottom line is i still csnt acdess my netflix account ftom my comcast network.

Official Employee

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2K Messages

@crushred, Thank you for the update, I appreciate it! You need to reach out to Netflix Customer Support for this concern, as we are just the broadcaster, and they would be the team that could help if your account was hacked. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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55 Messages

15 hours ago

If Arabic is not your language, consider taking a screenshot or a photo on your phone of the compromised account and upload this to Google Lens which will translate the information seen in the image you took. Useful possibly for situations like this, more useful at some stores that sell foods of a certain nationality and I need to see what the label says before I buy the food :) 

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