Visitor
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1 Message
my new x1 tv box will not complete its activation
new X1 tv box won't complete activation. Gets part way through and stops. I have two boxes, one works, one won't. I swapped out the one that works with the one that does not work. Still won't work. I am assuming a bad X1 box????
XfinityAlyssaA
Official Employee
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2.8K Messages
19 hours ago
Good afternoon @user_4yrdru, and thank you for reaching out on our Community Forums regarding your X1 TV box activation concerns. Our team is more than happy to help get things up and running.
To better understand what's happening, can you let us know which step of the activation process you're getting stuck on? Are you receiving any specific error codes or error messages on the screen?
Any additional details you can provide about what you're seeing will help us determine the best next steps and get the issue resolved as quickly as possible.
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