My scheduled recordings are missing

Here we go again. Northeast Florida. All of my scheduled recordings are missing on my tv and internet the app.

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user_geu9h3

Visitor

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1 Message

20 days ago

Yeah, mine, too. Seems like everything stopped recording around 9:30 pm even though the red light is on. And I have only 1 recording scheduled for the next two weeks, wonder why that one got through.

I don’t remember this ever happening before, but it’s always something.

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user_1qbppq

19 Messages

I record a lot of series recordings. All of them are missing. This happens at least twice a year. It's a system issue so syncing your dvr or resetting your system or customer service will not fix it.

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20 days ago

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XfinityBenny

Official Employee

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1.8K Messages

@user_geu9h3 The recordings restored for the Original Poster. Did they restore for your library?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_1qbppq

19 Messages

20 days ago

My scheduled recordings are back.

1

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XfinityJeffB

Official Employee

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919 Messages

Hello user_1qbppq, thank you for reaching out here in our Xfinity Community forum. I am happy to hear your recordings are back. While we're here, do you have any other questions or concerns we can assist you with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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18 days ago

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X1

user_1qbppq

My scheduled recordings are missing

user_geu9h3

user_1qbppq

XfinityBenny

user_1qbppq

XfinityJeffB

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