Visitor
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1 Message
My smart resume stopped working. How do I report this to Xfinity?
The yellow and blue commercial break markers have disappeared. I have toggled the smart resume off and then on (many times) but it did not solve the problem. Is there a metadata issue?
user_wx9e7r
Visitor
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8 Messages
1 day ago
I have same problem and have tried toggling off and on as well as unplugging and re-booting the TV. It used to work fine, then suddenly stopping working on all channels.
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user_o13lyb
Visitor
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2 Messages
5 hours ago
Mine stopped working week ago
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user_o13lyb
Visitor
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2 Messages
5 hours ago
My smart resume has not worked for the last week, and I have tried all suggested resets
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user_wx9e7r
Visitor
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8 Messages
4 hours ago
I tried one more time: I went into Settings and turned Smart Resume off, waited a bit, then turned it back on. Next I turned off my TV, and unplugged everything (TV, Xfinity TV Box) from the wall, and left it for 5 minutes. When I plugged everything back in, it took what seemed like a very long time for my TV to "reboot" when I powered it back on with the remote. Watching programs which I had already previously recorded, still had no Smart Resume. BUT new programs that I recorded AFTER the unplug/replug from/to the wall, do have Smart Resume !!! So the action that seems to have finally worked was the unplugging of EVERYTHING for 5 minutes.
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