I'm having the same issue - started on 6/26 - tv keeps repeating segments of show that I am currently watching. If I change the channel, it automatically jumps back to the previous channel after a few minutes and the time of the broadcast is off.
user_1cbzov Good morning to you! Thank you for sharing your experience with the programming returning back to previous channel and it repeating what was already viewed. I'm sorry that the service is acting this way. When first reading it I thought maybe it was a DVR recording acting up, but you seem to be viewing live TV since you are changing channels. I know this can be a bit annoying especially when you want to enjoy a show. I would love to help get things working again like they should. Are you viewing the channels through a X1 cable box or are you streaming through the Xfinity Stream app? If using the X1 cable box does rebooting the cable box make any change to the program repeating and returnin to the previous channel?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
kbrick36 Hello, thanks for joining the discussion! If you'd like to reboot your X1 TV Box, you can simply unplug the power cord from the back of the box or the electrical outlet, wait about 30 seconds, and then plug it back in. Give it a few minutes to fully restart and reconnect. If the issue continues after the reboot, let us know a little more about what's happening on the screen, and we'd be happy to provide additional troubleshooting steps
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_ky6yoi, thank you for reaching out to Xfinity Support. It is a good idea to run through the troubleshooting steps using the Xfinity app. Let us know if you still need assistance.
user_1cbzov
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4 months ago
I'm having the same issue - started on 6/26 - tv keeps repeating segments of show that I am currently watching. If I change the channel, it automatically jumps back to the previous channel after a few minutes and the time of the broadcast is off.
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XfinityAngie
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4 months ago
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