My TV tiles every 2 secs!!

Hello

i have been in my house for 7 years and I have never had a problem with my TV. This past month my TV has tiled every day, every 2 seconds. I have replaced my cable box and remote, the splitter and the HDMI. All cables are tight. I’ve called numerous times to no avail , they once said id get a credit for my trouble and it came thru as one dollar. I’m beyond disappointed and frustrated and insulted. I’ve been a customer for decades and this is what I spend $200 a month on. It’s beyond upsetting. I would like my service to work correctly or I’m changing cable companies. Thank you

[EDITED: PERSONAL INFORMATION]

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XfinityQue

Official Employee

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292 Messages

10 hours ago

Bey1214, hello there. Thanks for reaching out, and I totally understand your frustrations. I am glad that you were able to swap your equipment. Usually that does fix pixelation troubles. I'd be happy to take a look into your account for you. I know my job here is to do what's right, and make sure that our customers are being upheld.

To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Bey1214

My TV tiles every 2 secs!!

XfinityQue

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