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user_d65co5
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3 Messages

Sunday, February 16th, 2025 7:16 AM

Need a 4k tv box

I have went two times to my local xfinity store looking at upgrading my tv box to 4k.

First time got a new box that was not 4k and second time they said they have very few channels in 4k and are working on getting 4k channels.

Very disappointed and thinking of canceling 

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2 days ago

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BIslander

Problem Solver

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468 Messages

5 days ago

It is true that there is very little 4K content.  Not really Xfinity's failing as broadcasters aren't transmitting in 4K.  Third party apps like Netflix available on X1 boxes have 4K.  Beyond that, a small number live sports events are in 4K.  But that's about it. 

Xfinity has two 4K boxes - the wired XG1v4 DVR and the wireless Xi6.  Stores seem to rarely have them in stock and you generally need to have one shipped.

(edited)

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XfinityArmand

Official Employee

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2K Messages

3 days ago

Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum @user_d65co5!  We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service.  No worries!  You have reached out to the best team to help get things ironed out for you.  Were you able to obtain the 4k devices you sought out?

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user_d65co5

3 Messages

Hi

Not yet,  I've called and keep getting disconnected. 

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3 days ago

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XfinityArmand

Official Employee

 • 

2K Messages

No worries!  We can certainly assist you @user_d65co5!  You can either swap your current devices in a local Xfinity Store (free of charge, of course!) or we can always ship them out to you.  Whichever one is the best option for you, please let us know, and we can always help move things along for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_d65co5

3 Messages

Hi

Could I have it shipped?

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2 days ago

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XfinityPeterH

Official Employee

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1.6K Messages

 

user_d65co5 Yes of course! Please send us your full name and complete address in a direct message.

Here is a great step by step process on how to send us a direct message. 


  Click "Sign In" if necessary


 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 Click the "New message" (pencil and paper) icon


 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


 • Press Enter to send it


Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

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