Regular Visitor
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5 Messages
Need new box
Box in bedroom is out of commission. Delivers picture, but static for sound. Signal is working fine on living room box. Have done the troubleshooting and have tested the TV with a DVD player. Problem is definitely with the box.
XfinityChelseaB
Official Employee
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1.2K Messages
2 months ago
Hello, @user_3k2qs8! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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