Hey @user_s122q4 , Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video services. When attempting to activate the video set-top box, are you receiving any error codes or error messages that we can reference to assist in troubleshooting? We hope to hear from you soon.
user_c2589e Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
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2.4K Messages
3 months ago
Hey @user_s122q4 , Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Video services. When attempting to activate the video set-top box, are you receiving any error codes or error messages that we can reference to assist in troubleshooting? We hope to hear from you soon.
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EG
Expert
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115.3K Messages
3 months ago
Concern moved here to the TV help section.
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