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user_gggs26
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Thursday, June 18th, 2026 4:31 AM

New Cable Box unreliable on playback

When I try to play back recorded programs, the sound frequently drops out.  Some times I cannot even play back a recorded program.

This has started to happen with the new DVR box.  When will you fix the system so it is reliable?

Thanks,

Bill [Edited: "Personal Information"]

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2 days ago

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XfinityChelseaB

Official Employee

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2.4K Messages

11 days ago

Hello @user_gggs26, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Check out our Troubleshooting Cable Help Guide and let us know if that helps resolve the sound concerns. 

(edited)

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user_gggs26

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2 Messages

Cycling power did not help.

As far as I can tell, the new system that no longer stores recordings locally is not up to the task.

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4 days ago

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XfinityQue

Official Employee

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724 Messages

When you're saying it is not up to task, what do you mean? Audio is lagging? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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