Visitor
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1 Message
New Device = No TV
I was told by Xfinity that I needed to upgrade my modem due to repairs and upgrades in the area. When I plugged it in the Wi-Fi started working, but I cannot get the TV to connect. I keep getting error code RDK03004. I’ve submitted multiple ticket requests and every time they just keep telling me someone will call me in two hours. Well no one ever called and then I just got a text saying someone will be out in three days. Three days! What am I supposed to do in the meantime? Will I be compensated for missing time that they caused by making me connect a new device?
XfinityAbby
Official Employee
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63 Messages
2 days ago
Hello @user_7fzcu5. Thank you for reaching out on our Community Forum. I am sorry that you are having trouble getting your TV connected to the internet. I would love to take a look at the account and try to get this resolved for you. Please send us a direct message with your full name and address so that I can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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