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Cvich

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3 Messages

Tuesday, February 25th, 2025 9:47 PM

New (old) replacement Box

I recently had my Xfinity Box replaced with what appears to be an older model.  It takes from 4 to 7 seconds to satisfy the Remote command, and it has stopped working altogether a couple of times (Red light appears on front of box). The Model# PX013ANC was what the tech put in last week... I think I had a Model X100 before.

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1 month ago

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XfinityDemitrius

Official Employee

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1.7K Messages

1 month ago

Hey @Cvich, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding recent set-top box change. Would you be able to verify the set-top box models as our PX103ANC is a pretty standard DVR that we install in most homes. I am not familiar with any "X100" model set-top boxes. You can view our set-top boxes by visiting our 'X1 TV Box equipment types' support page. The red light also indicates that a device within the home is recording a show and should say "Record: to the right of the LED indicator.

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Cvich

New Poster

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3 Messages

Model number aside.... what has to happen to achieve getting a new Box that will have normal response times (when the button is punched on the Remote)?

Imagine waiting 4 seconds for every letter you type into your response to this post !?!?

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1 month ago

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XfinityOrlandoM

Official Employee

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1.9K Messages

@Cvich

 

Great question,  there should not be that long of a delay when using the Xfinity remote

 

you may want to try unplugging power cable from the back of your cable box for 30 seconds and plugging it back in as that is great way to push firmware updates

 

you can also try using the voice commands https://www.xfinity.com/support/articles/get-to-know-voice-remote

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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BIslander

Problem Solver

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494 Messages

1 month ago

Was the slow response time happening when the tech was there for the install?   Or, was it fine and then changed later?

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XfinityJustinC

Official Employee

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1.1K Messages

@BIslander​ thank you for taking time to reach out on this post. I know you were asking the OP a question, but wanted to let you know we're here for employee support as well if needed just me know. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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