Good afternoon user_fxnrwd. You have reached the right team, and I will be happy to assist. I can understand wanting to ensure you picture is showing properly on your screen on your new TV. If your TV picture appears smaller than the screen, it may be due to an incorrect aspect ratio setting.
To fix this, adjust the aspect ratio using your TV's main menu or remote control. Look for options like Picture Settings, Display Settings, or buttons labeled Aspect, Zoom, or Picture Size. Keep in mind that changing the aspect ratio may cause the picture to become blurry. If you see black bars, it could be a result of the content's aspect ratio not matching your TV's settings.
Here is some additional information on how to resolve this. Please let me know if this helps.
XfinityJon
Official Employee
•
2K Messages
22 days ago
Good afternoon user_fxnrwd. You have reached the right team, and I will be happy to assist. I can understand wanting to ensure you picture is showing properly on your screen on your new TV. If your TV picture appears smaller than the screen, it may be due to an incorrect aspect ratio setting.
To fix this, adjust the aspect ratio using your TV's main menu or remote control. Look for options like Picture Settings, Display Settings, or buttons labeled Aspect, Zoom, or Picture Size. Keep in mind that changing the aspect ratio may cause the picture to become blurry. If you see black bars, it could be a result of the content's aspect ratio not matching your TV's settings.
Here is some additional information on how to resolve this. Please let me know if this helps.
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