4 Messages
New X1 box sound and replay issues
Recently got message that I needed to upgrade my tv box. Installed new box with no issues, however immediately noticed sound would momentarily cut out for a second or two. It happens all the time no matter the channel or if watching Netflix. Also having issues with rewinding a live program, it jumps all the way to the beginning.
XfinityMarcus
Official Employee
•
1.3K Messages
2 months ago
user_rllt7o thank you for reaching our via Community Forums. Having sound issues while enjoying your favorite programs is certainly not ideal. Let's get this issue resolved for you together, as well as the rewind concern you mentioned as well. Have you already attempted to troubleshoot your new equipment using the Xfinity Support site?
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