Hi @user_1g6njl are you still experiencing issues with your new X1 TV Box at this time?
If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it.
If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.
XfinityEva
Official Employee
•
2.6K Messages
13 days ago
Hi @user_1g6njl are you still experiencing issues with your new X1 TV Box at this time?
If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it.
If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.
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