user_nbzymz Welcome to our community forum! You've reached the perfect place to get help with your cable services. Please check the coax connection at the back of the cable box and where it connects to the coax outlet on the wall. Are both ends tight and secure? We recommend tightening these by hand because using a tool can overtighten them and bend the internal copper wire, which can result in connection issues.
i live in CA and my cable service is down. their web pages also won't load and when I call them it says my call can't be completed. internet itself is working.
Hey @user_gbvh3m, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you are still experiencing issues, please let us know.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityEmilyB
Official Employee
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2.9K Messages
3 months ago
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EG
Expert
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118.8K Messages
3 months ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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Mar974988
New Poster
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8 Messages
8 days ago
Again, no cable and call customer service get busy. Go online and just cycles. This is really tiresome.
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