No caller ID on TV

No caller ID on TV, but voice mail messages do appear. Tried all suggested options, but no luck.

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Accepted Solution

XfinityJeniece

Official Employee

•

3K Messages

2 months ago

Hey there, dgdick, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to ensure that caller ID is working on your TV. I know it is so convenient to easily see who is calling on your TV. You have reached the right place!

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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dgdick

Visitor

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13 Messages

I sent the requested DM 7 days ago. Where should I expect a response - email text phone?

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1 month ago

0

XfinityDena

Official Employee

•

3.1K Messages

@dgdick Hello! Our team would be more than happy to help! To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

dgdick

Visitor

•

13 Messages

New post made as requested.

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27 days ago

0

X1

dgdick

No caller ID on TV

XfinityJeniece

dgdick

XfinityDena

dgdick

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