New Poster
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4 Messages
no closed captions
Closed captions for Woodtv8 have not worked for 2+ weeks. All other 100+ channels do. Contacted Woodtv8 and they confirmed that their closed captions are working properly but that 10-15 other Comcast customers have also contacted them with the same complaint. They recommended contacting Comcast and to let them know if Comcast pushes back claiming that it is not a Comcast problem.
XfinityJeniece
Official Employee
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3.7K Messages
4 days ago
Hey there, @beeker301, thanks for reaching out through Xfinity Forums regarding your closed captions. We would be happy to help with troubleshooting or getting a ticket submitted for this issue. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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