It sounds like you're having some trouble with your cable box. Let's try to troubleshoot this together. Here are a few steps you can take:
Check Connections: Ensure all cables are securely connected to the cable box and the TV. Sometimes a loose connection can cause issues.
Restart the Cable Box: Unplug the cable box from the power source, wait for about 30 seconds, and then plug it back in. This can often resolve loading issues.
Check the TV Input: Make sure your TV is set to the correct input/source that the cable box is connected to (e.g., HDMI 1, HDMI 2).
Reset the Cable Box: If restarting doesn't work, look for a reset button on the cable box. Press and hold it for about 10 seconds.
XfinityPeterH
Official Employee
•
2K Messages
7 days ago
It sounds like you're having some trouble with your cable box. Let's try to troubleshoot this together. Here are a few steps you can take:
Check Connections: Ensure all cables are securely connected to the cable box and the TV. Sometimes a loose connection can cause issues.
Restart the Cable Box: Unplug the cable box from the power source, wait for about 30 seconds, and then plug it back in. This can often resolve loading issues.
Check the TV Input: Make sure your TV is set to the correct input/source that the cable box is connected to (e.g., HDMI 1, HDMI 2).
Reset the Cable Box: If restarting doesn't work, look for a reset button on the cable box. Press and hold it for about 10 seconds.
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