No picture

Question

Oops unfortunately this feature is not working. Our engineers are hard at work to resolve this problem. Error message across my screen. I can hear the station but no picture

EG · Answer

The concern is not 'Home Security Devices And Equipment' help related........... Topic moved here to the TV help section.

XfinityThomasA · Answer

user_ox841c - Hello, and thank you for reaching out to us for assistance with your Xfinity TV service. I understand how important it is to be able to enjoy your shows without interruption, and I’m here to help. Based on the error message you shared, it’s possible that your service may have been affected by an interruption in your area. Have you had an opportunity to check the service status in your account using the Xfinity app? The app is easy to use and provides real‑time updates. If no issues are reported, it also offers guided troubleshooting steps that can help identify and resolve the problem.

user_n5cep9 · Answer

I have the same problem, volume works but no picture

X1

user_ox841c

No picture

EG

XfinityThomasA

user_n5cep9

XfinityDuron

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