Hello @user_3woe6s, and thank you for reaching out here on our Xfinity Community forums.
We want to make sure we're understanding the issue correctly. Could you tell us a little more about what you mean by "no picture" and which device you're having trouble with?
For example, what are you trying to watch or use, what happens when you turn the device on, and do you see any lights, messages, or other signs that it's powered on?
Details are important here because they'll help us understand exactly what's happening and avoid pointing you toward troubleshooting that doesn't apply.
@user_6s5dnt Our team is here to help. Can you share more information with us about your concerns?
Are you using the Xfinity Stream App or your cable box?
Are all devices having the same issue or just one?
What troubleshooting steps have you tried?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityCliff
Official Employee
•
852 Messages
11 days ago
Hello @user_3woe6s, and thank you for reaching out here on our Xfinity Community forums.
We want to make sure we're understanding the issue correctly. Could you tell us a little more about what you mean by "no picture" and which device you're having trouble with?
For example, what are you trying to watch or use, what happens when you turn the device on, and do you see any lights, messages, or other signs that it's powered on?
Details are important here because they'll help us understand exactly what's happening and avoid pointing you toward troubleshooting that doesn't apply.
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