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user_pinidx
1st Topic

Visitor

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3 Messages

Sunday, August 30th, 2026 7:26 PM

No signal detected

My TV says no signal detected. I’ve had it plugged into HDMI one and the box is lit. I have unplugged everything and plugged back in still no change. Also tried HDMI two with the same result

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2 days ago

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XfinityLinda

Official Employee

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2.7K Messages

2 days ago

Thanks for joining us here in our community, @user_pinidx, about your cable concerns. You've reached the right place for assistance. I appreciate you sharing the troubleshooting you've already tried. Have you tried a different HDMI cable? Have you unplugged the cable power cord at the wall outlet? 

 

Here: https://www.xfinity.com/support/articles/troubleshoot-tv-no-picture-black-blue-screen is an article with more helpful information.

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user_pinidx

Visitor

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3 Messages

@XfinityLinda​ yes, have tried all of that. Different hdmi that is know works. Unplugging. Restarting, trying different hdmi ports. Just not working??

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2 days ago

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user_pinidx

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3 Messages

@XfinityLinda​ this is my main tv. also, on my other 2 TVs with cable boxes, channels are pixelated. Thinking about giving up cable and just streaming.??

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2 days ago

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XfinityDilary

Official Employee

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3.7K Messages

 

user_pinidx I'm sorry to hear that did not work. We'd like to take a deeper look on our end. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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