1 Message
No wifi connection
It’s been almost a week now since I’ve had no Wi-Fi connection in my room. I’ve tried calling xfinity but no help. I got a new cable box, still nothing. I check the settings and it say I’m connected but still nothing. I can only watch streaming channels, I have a smart tv tcl and I can watch google channels. When turning on my tv it says no WiFi connection. All other tvs work just fine. Could it be the router?
XfinityBradM
Official Employee
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915 Messages
4 months ago
Hey there, @user_u03myz. When you're referring to a new cable box do you mean a modem or one of our wireless cable boxes like the Xi6? Are you able to get an ethernet cable to the box to see if it will activate that way?
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user_agvj5c
Visitor
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2 Messages
18 days ago
We have a second cable box (Xfinity Cisco RNG150N) and it connects to co-ax and to tv (insignia) with HDMI, but apparently the box needs to connect to WiFi and can’t. Now we have a pop up that won’t go away (saying can’t reach Xfinity site because no connection) so we can’t use the t.v.
i have plugged in box in other room directly to Xfinity router with Ethernet, but can’t find instructions on setting up WiFi on it.
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