Normal channels require subscription

I am livid. No way to contact a live agent either.

experiencing the same issues here, and this is on our TVs not the streaming app. 

Can you please provide detailed instructions on what you did? Where is Options?

@user_965zh3

Thanks for reaching out to us there was a known issue with the subscription message customers are getting for their subscribe channels but we received notification that that issue has been resolved and a lot of customers who let us know their channels are working as they should be

are you currently still receiving subscribe messages

Hey @user_jyb935, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to unplug the set-top box for 20-30 seconds and plug the device back in? This may help restore the entitlements on the set-top box to have the channels and stream app channels reappear for viewing.

I did the same thing (around 2:00PM 10/3) and it worked for me, too. Thanks!!

On a TV? Where are the options?

How do you get to "options"

Hi @user_cnkrca Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the subscription error. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing the subscription error?

Just trying to help a little.  On our actual TVs in the house, we called  a main number at Xfinity and somehow finally got a robo, bot (not a live agent) at Xfinity to reset our TV box on their end.  That worked!  And all 3 TV's work now.  The app on our iPhones sort of works now too but we had to restart our phones.

Hi there, if you are still experiencing issues at this time. Feel free to send us a direct message with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thanks for the update. Fortunately I have a rabbit ear antenna to watch local stations. Xfinity [Edited: "Language"].

Im getting the same problems not getting anywhere

@user_6caurl Hello and good afternoon. Thanks for posting and sharing to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Are you able to enjoy all your content now?

[Edited: "Solicitation"] . I bet Xfinity will respond then. 

Resolved on all devices as of this morning for me.  Hope others are back as well.

Hello, @kevhath. Thanks for reaching our team, happy to hear report that the issue has been resolved. If anything else comes up, please feel free to message our team. I hope you enjoy the rest of your weekend!

Have set box, not streaming,  still having problems

Hello rubicon04, I use the Stream in my house too, so I get how annoying this would be to deal with. I'd love to work with you more and make sure you're back to streaming. Are you seeing the same subscription error message listed for OP? If so, can you please advise if this is on every channel or specific channels? 

I called in again for update. Originally they told me by 8pm EST tonight but now message is saying by 8pm tomorrow night.  This [Edited: "Language"]!

At least my Netflix is working. 

@user_bhyu1l​ Cripes, really? This is awful. Either this is a major internal [Edited: "Language"] by Xfinity or maybe they got hacked. It shouldn't take 24+ hours to resolve these types of issues. At least the non-Xfinity apps like Netflix and Prime are working. 

user_bhyu1l thank you for using the Community Forums page to reach out. I understand the importance of access to your favorite programs. Is this issue still ongoing for you?

I'm in MA. Fingers crossed. 

I’m in Texas and only one of my three TV’s work. The refresh is not working either. 🙄

We appreciate you for reaching out to us @user_mkgggq! Our engineers have provided a new update to where restarting our cable boxes with these steps below should now successfully resolve this issue:

1. Press the A button on your remote control to access the Help menu.
2. Press the OK button to select the Restart tile.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.

It can take up to 15 minutes after the restart for it to take full effect and resolve the issue. Please let us know if you are still having issues after re-attempting to restart your cable boxes today.

Thank you for reaching out to us and letting us know restarting the box worked @user_89vhjz! For all other users in this thread, the steps to restart the box are:

1. Press the A button on your remote control to access the Help menu.
2. Press the OK button to select the Restart tile.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.

For more ways to restart the box, we have a dedicated article here.