On screen tv guide stuck on quick tips

Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc.

Any thoughts?

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XfinityOrlandoM

Official Employee

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3.5K Messages

13 days ago

@user_f0m4hz

Thank you for reaching out. We apologize for the inconvenience you’re experiencing with the X1 guide.

Have you tried unplugging the TV box’s power cord for 30–60 seconds to perform a hard reboot?

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user_f0m4hz

Visitor

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7 Messages

@XfinityOrlandoM

Alas, no joy. Still can't access the favorites guide...

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13 days ago

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XfinitySeth

Official Employee

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1.3K Messages

Okay thanks for trying. After getting stuck on Quick Tips try pressing the **Pause** button on your remote to see if it'll allow you to get back to your favorites.

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13 days ago

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user_f0m4hz

Visitor

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7 Messages

As in the Play/pause button? That has no effect - still can't access favorites...

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13 days ago

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XfinitySeth

Official Employee

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1.3K Messages

If you double-press the guide button, are you met with your standard list of guide filters that include the Favorites option?

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13 days ago

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user_f0m4hz

Visitor

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7 Messages

The Quick Tips screen flashes for a moment then the guide options screen. The reverse is the same - I have to double-press Exit to get out - passing through quick tips...

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13 days ago

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X1

user_f0m4hz

On screen tv guide stuck on quick tips

XfinityOrlandoM

user_f0m4hz

XfinitySeth

user_f0m4hz

XfinitySeth

user_f0m4hz

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