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gildawillis Hello there and Happy Thursday! We appreciate you using and finding our Xfinity Support Forums. Our team is here glad for the opportunity to work together with the TV issues you are having. To get started can you shoot us a DM with your full name and the address we will be working with? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message