Visitor
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2 Messages
Ordering an X1 Wireless cable box
Hello, how do I order an X1 Wireless cable box without having to go through all the rigmarole of having to call or chat with Customer Service? Thanks.
Visitor
•
2 Messages
Hello, how do I order an X1 Wireless cable box without having to go through all the rigmarole of having to call or chat with Customer Service? Thanks.
XfinityCarolyn
Official Employee
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498 Messages
19 days ago
@user_zkppts, Hello, thank you for reaching out! At this time, X1 Wireless TV Boxes generally cannot be ordered directly through a self-service option online. To ensure the correct equipment is compatible with your account and home setup, we will need to review the request. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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