Visitor
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1 Message
Our X1 TV Box is intermittently restarting causing downtime and very slow reboot. We lost a lot of TV time today. 9 times just today.
The TV box will just shut down in the middle of a show. This has been going on for about a week now. It would intermittently just shut down as if it were going into update mode which occurs at 4AM. Just today including the 4AM update, the TV box shut down and rebooted 9 times during the day. The last reboot was at around 6PM. The main X1 box also operates very slow now when changing channels or using the VCR. It is an older box.
XfinityVianney
Official Employee
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2.8K Messages
2 days ago
Thank you for reaching out and creating a new post. I am sorry to hear you are having some issues with your X1 boxes. I agree that having them reboot this many times is certainly unusual. Can you tell me about any troubleshooting you've tried so far? Have you also used the Xfinity App to troubleshoot your TV service and equipment https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app?
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