New Poster
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2 Messages
Outage in 60090
Our TV has gone out again for the third day in a row. I tried calling, but the Xfinity phones are down. I tried texting, but now that is down. I received a text saying service was restored, but it wasn’t. If I try the website, it won’t connect. Were you hacked, or is Xfinity just incompetent?
XfinityArmand
Official Employee
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2.1K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @PSG800! We are sorry to hear that you are running into an issue with your service. You have reached out to the right team to further look into this for you. No worries! So that we can get started, please feel free to send us a private message with your details. That way we can take a look at what is going on and provide you with any into that we can.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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