Outage

Hey @user_fuwxl2, Thank you for visiting our official Xfinity Forums Community support page. You can quickly and easily determine if there is a service interruption in the area by using our Xfinity Status Center and/or Xfinity App. If there is an estimated time of restoration available, it will be displayed.

We will be more than happy to confirm the service interruption is taking place, but we do not have any additional information outside what the Xfinity Status Center and Xfinity App provide. If there is no estimated time of restoration available, we will be unable to provide one as well or let you know the root cause of the issue. 

If you would like us to confirm, please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.