So far, support has sent a system refresh and pushed an updated channel guide. I have also restarted the box, unplugged it for 30 minutes, and performed a system refresh. I also just got back from the Xfinity store where they swapped out my box. It booted up and the issue still exists.
@kbnashty, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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XfinityDilary
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