Pair remote issue

Hello user_phcbxe thanks so much for reaching out here via our Xfinity Forums! When syncing your X1 remote  our Xfinity Remote Support Tool is the best place to go! Based on this site, I was able to locate the following info: 

Pair the XR15 Remote to Control an Xfinity X1 TV Box:

Make sure the remote batteries (AA) are installed and your TV and Xfinity X1 TV Box are powered on. Also, set the TV input to correspond with your Xfinity X1 TV Box.

1. Press and hold the Xfinity and Info(i) buttons together for five seconds. Wait for the remote light to change from red to green.
2. Follow the instructions by entering the three-digit, on-screen pairing code.
3. Once your remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV.

Pair the XR15 Remote to Control a TV:

This will allow you to control your television's power, volume and input from the XR15 remote.

1. While the TV is on, press and hold the Xfinity and Mute buttons together for five seconds until the remote light at the top changes from red to green.
2. Enter the first five-digit code listed for the TV manufacturer.

Most likely code: 11480

Others to try: 10051, 10650, 11947, 11927, 11924, 11347, 10178, 10156, 10154, 10150, 10145, 10093, 10060, 10054, 10047, 10171

1.  

   Valid code = remote light blinks green twice

   Invalid code = remote light blinks red, then green

Please let us know if these tips help in pairing your remote!