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sgtjdc
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59 Messages

Friday, February 7th, 2025 1:30 AM

Pairing a XR11 v3-VTV remote to a PX013ANM DVR

I am more comfortable to use the old remote XR11 than the new XR15v2-UQ remote. I just installed the new PX013ANM DVR. I tried all types of paring, voice, hold A and B at the same time etc. 

The XR11 is paired to the the Sony TV, volume, mute, on/off but not with the DVR.

Suggestions please.

Question

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Updated 

2 months ago

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1

XfinityAmandaB

Official Employee

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2K Messages

2 months ago

 

sgtjdc I can understand why you want to hold onto your Xr11 remote. I would recommend checking out our remote setup page for help. There is a video that can help with the XR11.  If that is still not helping to pair to your new TV box let us know. 

 

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sgtjdc

Contributor

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59 Messages

Thank you, but the process stops after it gives me  the 3 digit code to enter and I cannot enter them.

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2 months ago

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XfinityAmandaB

Official Employee

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2K Messages

 

sgtjdc I am not sure where you are getting a code with only 3 digits. Our codes would be 6 digits for verification. If you follow the steps above we would be happy to help directly. 

 

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2 months ago

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sgtjdc

Contributor

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59 Messages

Thank you,  but at first a 3 digit code appears and entering it does seem to do anything. I tried again and after a while it took me to the the regular set up that asks for a 6 digit code.  Now it works. Thank you again.

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2 months ago

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XfinitySara

Official Employee

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1.6K Messages

@sgtjdc - I'm so glad to hear you got it working! Our team is awesome to work with because we'll always do our best to help however we can :) If you still need assistance with your other post, please feel free to reach out directly as mentioned in our latest response there. And thank you for your time!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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