@user_0yyuvh Thank you for making us aware you're in need of some help pairing your remote to this new box. Just to confirm we're not skipping any steps, can you please visit this link to make sure all the proper steps are being followed https://www.xfinity.com/support/articles/programming-your-xfinity-remote?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ofjb0k Hey there! Thanks for chiming in! Sounds like you’re also running into the same pairing issue. You've reached the right place. Over social media, we are a team of experts who specialize in resolving remote pairing concerns such as this. We can help. Have you had a chance to try the steps in the link provided in the previous message from Xfinity Raul yet by chance? It walks through how to pair the remote step by step. If you’ve already tried that and it’s still not working, let us know what model remote/box you have and we’ll help you get it sorted.👍
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_0yyuvh
Visitor
•
2 Messages
2 months ago
I just installed a new box and cannot get the remote to pair with it
1
0
user_ofjb0k
Visitor
•
1 Message
27 days ago
Ditto to this question!
1
0