2 Messages
Paramount+ App Issues on Xfinity TV Only - Shows Buffering
We are having the same issue with Paramount+ that we had in June. It will play 8 minutes, then go to the spinning wheel of death, then black. We have reset the box, cleared the APP data, rebooted and unplugged the TV, you name it, we did it. It works fin on all out devices, and on our TV IF we bypass the mini DTA and play on the Smart TV as an APP. There has to be some integration issue with X1 that happened again last night (same as in June 2024 when this happened) hours ago because we watch it every night (NCIS reruns at bedtime :) )and it worked until to 002/13/2025 and we have tested at different times of the day and on different tv's. Can you all please look into this.
EG
Expert
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109.9K Messages
2 months ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the TV help section for assistance.
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XfinityBillie
Official Employee
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3.2K Messages
2 months ago
@Tmort55 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern if you are having issues launching Paramount+, I will say NCIS is one of my favorite show to watch reruns of as well! Just to clarify, this is happening on the cable boxes themselves, not a smart TV? Are you seeing any error messages or codes at all?
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