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user_dyfvhi
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Monday, May 25th, 2026 5:59 PM

Paramount+

Why did I receive an email stating that there was a subscription change to paramount + and that I will no longer be charged for the service and now I cannot access Paramount +.

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10 days ago

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XfinityRaul

Official Employee

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2.8K Messages

1 month ago

@user_dyfvhi Thank you for replying on our Xfinity Community Forum! I would be more than happy to help figure out what's going on with your Paramount + subscription. You can also check on your Paramount+ services following the steps in this guide: https://www.xfinity.com/support/articles/manage-paramount-plus-subscription.

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baker409

Regular Visitor

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6 Messages

12 days ago

I have Paramount+SHOWTIME as part of my package.  I can access some Paramount series but am unable to access The Madison.  Have tried logging into Paramount directly but doesn't recognize my account and Xfinity is not listed as a partner.  I just spent two hours on an Xfinity chat with five different agents with no luck and the last one just tried to sell me an upgraded package.  I'm now wondering shouldn't I  be getting a discount on my bill if I am unable to access this program?

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XfinityKassie

Official Employee

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2.5K Messages

 

baker409 Good afternoon! Thank you for taking the time to reach out to our Xfinity Forums Team for assistance with your Paramount+Showtime subscription. I can see how this would be confusing. There was a rebranding a couple of years ago to combine these networks into one, instead of them being separate. The subscription you have gives you access to the Showtime and Paramount channels. If you want to access the Paramount+ content, you have to subscribe to Paramount+, as some of the content is specific to that subscription; such as The Madison. I hope this explanation helps. Please let us know if you have any follow up questions we can answer. 

 

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10 days ago

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user_xop3rq

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12 days ago

same issue here! Hours trying to fix it but Xfinity and Paramount+ have been zero help.

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XfinityGabriel

Official Employee

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3.3K Messages

 

user_xop3rq, Hi there. I’m really sorry to learn about this expereince running into this. I can understand how frustrating it is, especially after spending so much time trying to get it sorted out. It does sound like there may have been a recent change to the Paramount+ subscription on the account, which could be why access was removed. We’d like to take a closer look at each account individually and see what happened here. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 days ago

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