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user_qzr2if
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09/22/2026 9:08 PM

Pause & refund for cable

Need to pause cable.  Haven't been able to set up yet.  Cannot set it up until moving into home.  Move in has been delayed due to construction 

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33 minutes ago

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XfinityShawn

Official Employee

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2.7K Messages

33 minutes ago

 

user_qzr2if Is your account currently active, and how long are you potentially needing to pause your service? You can use this link https://www.xfinity.com/seasonal to enroll in a seasonal hold for your services up to 6-months. We will be here if you have any issues enrolling. 

 

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