Peacock Premium

I keep getting emails that I have to activate my free Peacock Premium subscription which I already had before I upgraded my Xfinity bundle with a new bundle (about 2-months ago) that also includes Peacock Premium. When I go through the steps, my Xfinity account says under Status, "Activation required." But when I'm hyperlinked to my Peacock account and signed in, I get this message:

"We were unable to link Peacock to your Xfinity account. You may already have a Peacock subscription and first need to cancel, then allow your account to lapse before trying again. Learn More. If you have questions or need assistance regarding the subscription you have with Xfinity, please contact Xfinity customer care."

What gives?

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XfinityKam

Official Employee

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222 Messages

15 days ago

@OnSugarMountain Hey! Thanks for reaching out to us here on Forums. The bundle seems like it caused it to want to reactivate, are you able to log into peacock and watch it? Or does it give you an error.

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OnSugarMountain

Visitor

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5 Messages

The Peacock app (internet) still works, just as before we updated our bundle. No error. My concern is the Xfinity emails I keep getting to inform me that I need to reactivate. And the attached screen shot, which informs me that "Activation Required." If I'm good, can you have my Status changed to "Active?" If I still need to activate Peacock Premium for the NEW bundle, help me with that. I just don't want to suddenly lose Peacock and then be told it's too late to get it back! -thanks.

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12 days ago

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XfinityKam

Official Employee

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222 Messages

@OnSugarMountain Thanks for the additional information, we can look into it further.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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12 days ago

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OnSugarMountain

Peacock Premium

XfinityKam

OnSugarMountain

XfinityKam

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